1. PRIVACY POLICY
Privacy Policy
Last updated: January 2025
Introduction Altéra Labs ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI voice automation services.
Information We Collect
Contact Information: Name, email, phone number, business name
Call Data: Call recordings for AI training purposes (with consent)
Usage Data: Service usage statistics, call volumes, performance metrics
Payment Information: Processed securely through third-party providers
How We Use Your Information
Provide and improve our AI receptionist services
Train and customize your AI voice agent
Send service updates and billing information
Analyze service performance and ROI metrics
Comply with legal obligations
Data Security We implement industry-standard security measures including:
End-to-end encryption for all calls
Secure cloud storage with regular backups
Access controls and authentication
Regular security audits
Your Rights You have the right to:
Access your personal data
Request correction or deletion
Opt-out of marketing communications
Request data portability
Contact Us Email: privacy@alteralabs.ai Website: alteralabs.ai
2. TERMS OF SERVICE
Terms of Service
Effective Date: January 2025
1. Acceptance of Terms By using Altéra Labs services, you agree to these Terms of Service.
2. Service Description Altéra Labs provides AI voice automation services including:
Custom AI receptionist development
24/7 call handling
Appointment booking and management
Call analytics and reporting
3. Service Level Agreement
99.9% uptime guarantee
24/7 availability
14-day implementation timeline
Ongoing optimization and support
4. Payment Terms
Monthly subscription fees paid in advance
Usage-based pricing for minutes exceeding plan limits
Free setup promotion subject to availability
30-day money-back guarantee if no positive ROI
5. Client Responsibilities
Provide accurate business information
Ensure compliance with local regulations
Maintain updated contact information
Report issues promptly
6. Limitation of Liability Our liability is limited to the monthly service fee. We are not responsible for indirect or consequential damages.
7. Termination Either party may terminate with 30 days notice. Data will be retained for 90 days post-termination.
Contact: hello@alteralabs.ai
3. ACCEPTABLE USE POLICY
Acceptable Use Policy
Prohibited Uses:
Illegal activities or fraud
Harassment or abuse
Misleading or deceptive practices
Violation of privacy laws
Spam or unsolicited communications
AI Voice Guidelines:
Must clearly identify as AI when asked
Cannot impersonate specific individuals
Must comply with industry regulations
Must maintain professional standards
Violations may result in immediate service termination.